Staff Requirements:
Pharmacists: Employ pharmacists with the necessary qualifications and licenses. Continuous training is key, as they must be updated with the latest drug information and regulations.
Support Staff: Depending on the size of your pharmacy, consider hiring cashiers, pharmacy technicians, and other support staff to streamline operations.
Training: Staff should be trained not just in their respective roles, but also in customer service, as they are the face of your business to the public.
Scheduling: Ensure the pharmacy is sufficiently staffed during all business hours, accounting for breaks, vacations, and unexpected absences.
HR Policies: Implement HR policies regarding hiring, remuneration.
Infrastructure Requirements:
Location: Your pharmacy should ideally be located in an area with good footfall, possibly near clinics or hospitals, and must be easily accessible.
Design and Layout: Ensure a customer-friendly layout with clear signage. The design should prioritize patient privacy, especially in areas where consultations occur.
Security: Install security cameras and alarm systems. Given that pharmacies deal with controlled substances, robust security measures are essential.
Technology: Invest in a good Pharmacy Management System (PMS) that assists in inventory management, billing, and customer relationship management. It’s also essential to have a backup system for power outages and technical glitches.
Licensing: Ensure that your infrastructure meets the local licensing requirements, which may dictate space specifications, storage facilities, and other criteria.
Accessibility: If possible, design your pharmacy to be accessible to people with disabilities, providing ramps, wide aisles, and other facilities.
