Definition of Retail Drug Stores:
Retail drug stores, commonly known as community pharmacies, are establishments where medications and health-related products are sold directly to consumers.
They provide prescription medications, over-the-counter (OTC) drugs, health and wellness products, and offer services such as patient counseling, health screenings, and medication therapy management.
Organizational Structure:
Pharmacist-in-Charge (PIC):
Holds the primary responsibility for the operation of the pharmacy.
Ensures compliance with legal and professional standards.
Oversees all pharmacy staff and services.
Staff Pharmacists:
Dispense medications and provide patient counseling.
Conduct medication reviews and therapy management.
Participate in health promotion activities.
Pharmacy Technicians:
Assist pharmacists in dispensing medications.
Manage inventory and stock levels.
Perform administrative tasks such as data entry.
Support Staff:
Cashiers/Clerks:
Handle transactions and customer service.
Assist with OTC product inquiries.
Delivery Personnel:
Provide home delivery services for medications.
Clinical Services Team (in some pharmacies):
Offer specialized services like immunizations, health screenings, and chronic disease management.
Key Areas within the Pharmacy:
Dispensing Area: Secure space where prescriptions are processed, and medications are prepared.
Patient Counseling Area: Private or semi-private space for confidential consultations.
Storage Area: Designated zones for storing medications, including controlled substances.
Administrative Office: Area for managing paperwork, regulatory compliance, and staff coordination.
