Last Updated: 20-12-2024
Introduction
Welcome to FirstHope, operated by Engacy Learning Private Limited ("Company," "we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it.
Information We Collect
Personal Information: When you register, subscribe, purchase products, or contact us, we may collect personal information such as your name, email address, phone number, and payment details.
Usage Data: We may collect information on how you access and use the website, including your IP address, browser type, pages visited, and session duration.
How We Use Your Information
Service Provision: To provide you with access to our educational content, notes, quizzes, and other features.
Transactions: To process and manage your subscriptions, payments, and orders.
Communication: To respond to your inquiries, send you updates, newsletters, and promotional materials (if you have opted in).
Improvement & Analytics: To analyze user behavior and improve our services and user experience.
Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your data with:
Service Providers: Third-party vendors who help us operate our business (e.g., payment gateways, hosting providers, analytics services).
Legal Requirements: If required by law, or when necessary to protect our rights, users, or the public.
Data Security
We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us at connect@firsthope.net.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: connect@firsthope.net
Address: ENGACY LEARNING PRIVATE LIMITED, 95A, New Suraksha Vihar, Phase - 1, Rohta, Semri, Agra, Agra-282009, Uttar Pradesh