Product Knowledge
Understanding indications, mechanisms, dosage forms, and potential side effects of OTC medications.
Staying updated on new products and formulation changes.
Customer Counseling
Engaging customers to assess needs and recommend suitable OTC options.
Providing clear instructions on usage, dosage, and storage.
Regulatory Compliance
Adhering to regulations for OTC sales and maintaining accurate records, especially for restricted products.
Inventory Management
Keeping a well-stocked supply of essential OTC items and preventing stock imbalances.
Marketing and Promotion
Promoting OTC products with in-store displays, advertisements, and educational materials, highlighting benefits and safe usage.
This summary emphasizes key practices in OTC sales, focusing on knowledge, customer service, compliance, inventory, and promotion.