Last Updated: October 22, 2026
Welcome to FirstHope, managed by Engacy Learning Private limited (“FirstHope”, “we”, “our”, or “us”).
This Privacy Policy explains how Engacy Learning Private limited processes personal information through the FirstHope website, mobile application and FirstHope Engage Instagram integration, and how you can exercise your privacy choices.
1. Information We Collect
We may collect the following information:
Personal Information
- Name
- Mobile Number
- Email Address (if provided)
- College/University (optional)
- Academic Course and Semester
Account Information
- Login details
- Purchase history
- Subscription status
Usage Information
- App activity
- Reading progress
- Bookmarks
- Device information
- Crash reports
- Analytics data
Payment Information
Payments are processed securely through trusted payment providers. We do not store your card or banking information.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your identity through OTP
- Provide access to purchased study materials
- Improve app performance
- Provide customer support
- Send important service notifications
- Prevent fraud and misuse
- Comply with legal obligations
3. Analytics
On this website, optional Google Analytics measures page visits and clicks on notes downloads, videos and app links. Microsoft Clarity provides heatmaps and session recordings to help improve the website. These services load only after you allow optional analytics. Advertising features are disabled, sensitive content is masked in Clarity, and the admin dashboard is excluded. You can decline or withdraw consent through Cookie preferences in the footer. Essential website functions remain available without analytics.
We may use services such as:
- Firebase Analytics
- Firebase Crashlytics
- Microsoft Clarity
- Meta Technologies (where applicable)
These services help us improve user experience.
4. Data Sharing
We do not sell your personal information.
Information may only be shared with trusted service providers for:
- Payment processing
- Authentication
- Cloud hosting
- Customer support
- Legal compliance
5. Data Security
We use industry-standard security measures including:
- Encrypted communication (HTTPS)
- Secure cloud infrastructure
- Access controls
- Authentication safeguards
Although we strive to protect your data, no internet transmission is 100% secure.
6. Data Retention
We retain your information only as long as necessary to:
- Maintain your account
- Provide purchased content
- Meet legal obligations
- Resolve disputes
7. Children’s Privacy
FirstHope is intended for students aged 13 years and above. We do not knowingly collect personal information from children under applicable legal age without appropriate consent.
8. Your Rights
Depending on your location, you may request to:
- Access your information
- Correct inaccurate information
- Delete your account
- Request deletion of your data
- Contact us regarding privacy concerns
9. Third-Party Services
Our application may integrate with third-party services including:
- Meta
- Google Firebase
- Razorpay
- Supabase
Each service maintains its own privacy practices.
Instagram Integration — FirstHope Engage
FirstHope Engage connects authorised Instagram accounts to campaign tools. When you interact with a connected account or authorise a connection, the information available to us depends on the permissions granted and the events supplied by Instagram/Meta.
Instagram information processed
- Instagram account identifiers and usernames for connected accounts and people interacting with a campaign, where supplied by Meta.
- Relevant post and comment identifiers, comment text, timestamps and campaign associations needed to identify and respond to comments.
- Relevant messaging data, such as conversation or message identifiers, message content, timestamps and reply/delivery events needed for the supported private-reply feature.
- Account-connection and permission information needed to operate an authorised integration, and campaign engagement records.
How we use this information
We use this information to identify comments and match campaign rules or keywords, send automated public comment replies and permitted private replies, avoid duplicate replies, troubleshoot delivery and measure campaign engagement. Public replies are visible to other Instagram users; private replies are sent through Instagram to the intended recipient. The available features remain subject to the account permissions and Meta platform rules.
Retention and protection
Campaign-related Instagram identifiers, usernames, comments, relevant messaging data and identifiable engagement records are deleted within 90 days after the campaign ends. You may request deletion sooner. If a specific legal obligation requires limited records to be kept longer, those records are retained only for the required period and access is restricted.
Minimum connection and authorisation information is retained only while an account remains connected and it is needed to provide the authorised service. We apply the HTTPS and access-control safeguards described in Data Security, limiting access to authorised personnel and service providers who need it for the integration. No method of internet transmission or storage is completely secure.
Request deletion of Instagram-related data
Email [email protected] with the subject “FirstHope Engage — Instagram data deletion”. Include your Instagram username and enough information to identify the relevant comment, message or campaign. We may ask you to verify that the request concerns your data. Do not send your Instagram password or access tokens. Verified requests are generally processed within 30 days, subject to any specific legal retention requirement.
Revoke Instagram access
An account owner can revoke FirstHope Engage permissions through the connected-app or Apps and websites settings in Instagram, or through Facebook Business integrations if the account was connected through Facebook. Select FirstHope Engage and remove its access. Revocation prevents further access through the removed permissions; it does not by itself erase information already held by us. Use the deletion request above to remove that information. You can also email us for help disconnecting the integration.
10. Changes to this Policy
We may update this Privacy Policy periodically. Updated versions will be published on this page with the revised effective date.
11. Contact Us
Engacy Learning Private limited
Email: [email protected]
Website: https://www.firsthope.co.in
