Terms of Service

Last Updated: October 22, 2026

FirstHope and FirstHope Engage are operated by Engacy Learning Private limited (“FirstHope”, “we”, “our”, or “us”).

These Terms of Service apply to your use of the FirstHope website, mobile application and supported FirstHope Engage Instagram integration. By using these services, you agree to these Terms and the applicable service rules.

1. Eligibility

You must be at least 13 years old or have appropriate parental or institutional permission to use FirstHope.

2. User Account

You agree to:

Provide accurate information.
Keep your login credentials secure.
Use your own account only.

You are responsible for all activities performed using your account.

3. Educational Content

FirstHope provides educational resources including:

Notes
PDFs
Practice material
Previous year papers
Flashcards
Other study resources

These materials are provided for educational purposes only.

4. Intellectual Property

All content available on FirstHope is protected by copyright and intellectual property laws.

Users may not:

Copy
Redistribute
Resell
Upload elsewhere
Share purchased content publicly

without written permission.

5. Purchases

Paid content becomes available after successful payment verification.

Subscription validity begins from the purchase date.

Prices may change without prior notice.

6. Refund Policy

Refund eligibility is governed by our Refund Policy.

Approved refunds are processed according to the applicable policy.

7. Acceptable Use

Users must not:

Attempt unauthorized access
Reverse engineer the application
Abuse the platform
Upload malicious content
Share illegal material

Violation may result in account suspension or termination.

8. Service Availability

While we strive for uninterrupted service, we do not guarantee continuous availability.

Maintenance, updates, or technical issues may occasionally affect access.

9. Limitation of Liability

FirstHope is not liable for:

Examination outcomes
Academic performance
Data loss caused by external factors
Temporary service interruptions

10. Termination

We reserve the right to suspend or terminate accounts that violate these Terms.

11. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of competent courts in India.

12. Instagram Integration — FirstHope Engage

Only connect Instagram accounts you own or are authorised to manage. Account owners are responsible for the campaign settings and reply content they configure, and for using the integration in accordance with applicable law and Instagram/Meta rules.

FirstHope Engage can identify campaign comments, send automated public or permitted private replies and provide engagement reporting using the granted permissions. Features and message delivery depend on Meta permissions, availability and platform limits. Do not use the integration for spam, impersonation, unlawful content or unauthorised collection of personal information.

You can stop a campaign or revoke the integration’s permissions. The Privacy Policy explains the Instagram information processed, deletion within 90 days after a campaign ends, security safeguards and how to request deletion. Instagram and Meta are separate services governed by their own terms and privacy practices.